You shall not compromise quality !
Sunday, December 2nd, 2007Last week-end Agile in Action asked whether we (as professionals) should you always do what customer wants (and don’t skip the comments at least one of those is great, will give you pre canned arguments in such a discussion and its not mine) ? It concluded that if a customer wants to compromise quality the author would walk away. I would agree with him, when it is possible because it is very much the sign of a barbarian culture on the clients part.
The way I understand it, quality is a measure of how well the software product finally delivered implements the desired properties (or qualities) and in particular the desired functionalities. In that context, compromising quality means that you are prepared to deliver a product that may not be fit for its intended purpose. Which generally really means they you want to go to the market as fast as possible, let the customer test (discovering in the process what they really use and how) and then fix the problems as fast as possible. In short a barbarian approach. I believe that stating it this way is actually acceptable because it means the client understands the implications of the choice to be as fast as possible (and it may even be ok to execute on this in very specific circumstances).
Obviously, this is exactly the kind of situations that Agile methodologies address best. They enable to discover the functionalities the client really cares about as well as how they should work. They enable to make the other -ilities emerge though refactoring when they become desirable attributes of the product. They enable to bring features to market as soon as they work (as opposed to before they are tested). They are more satisfying for both the client and the implementor.
In conclusion, rather than compromising quality for the things you need, drop the things you don’t. Unless your client wants to consciously sabotage the product and specify the bugs, truly making them features.
